August 2, 2010 (Mechanicsville, VA) – QubicaAMF Worldwide, a leader in the bowling products industry, introduces its new Tech Support Customer Portal. The QubicaAMF Tech Support Customer Portal is a dedicated area of the QubicaAMF website devoted to supporting customers’ technical needs. Officially launching this month, the Customer Portal is designed to provide customers access to technical information relating to scoring and management systems, pinspotters, front end products, amusement and aftermarket products.
A self-help area for customers, the Customer Portal contains Training Modules, Troubleshooting Guides, How-To Videos, Manuals and Parts Catalogs. In addition, customers can submit comments or questions directly to Tech Support, request new content to be uploaded on the site, or provide a suggestion about how QubicaAMF can better serve them. Customers can also sign up to receive Tech Updates to advise them electronically when new content has been added to the site.
“The Customer Portal was designed to improve the level of service we provide to our customers, to make their jobs easier and help their centers run more smoothly,” says Michael Massey, Vice President of the Customer Experience for QubicaAMF Worldwide. “We realize that customers need access to information in a way that is most convenient for them. Today many people want the ability to access information online. The Customer Portal allows them to do just this. At anytime if they are unable to find the information they need, or have a problem they are unable to solve, they can contact Tech Support as they normally would. Tech Support can pick up where they left off in their search or troubleshooting process.”
“The largest volume of calls we receive on a daily basis is related to parts identification. Through the Customer Portal, customers have access to part numbers, descriptions, photos and drawings to quickly identify a specific part. They can access this information when it is most convenient to them. If it’s before the center opens, or well after the center closes, if they’re in the US or on another continent, the information is there at their fingertips,” notes Joe Bullis, Technical Support for North America for QubicaAMF Worldwide.
The QubicaAMF Tech Support Customer Portal is an ongoing effort to provide information to customers relating to routine maintenance, system training, troubleshooting and parts identification in a format that is fast and reliable, providing another channel for customers to access technical information.
To register, log on to www.customerportal.qubicaamf.com